Company

TECHCOM^™ DRS^™ SiVA

Introducing the TECHCOM.ai Enterprise Omni-Channel SCORE informed Virtual Agent – “TECHCOM^™ DRS^™ SiVA”

December 12, 2025

TECHCOM Software Solutions Inc. (“TECHCOM^™ ”), a provider of decisioning and customer relationship management solutions, together with Score Statistical Consulting Inc. (“SCORE”), a data analytics company with score data products available at each of the two Canadian credit bureaus, announce the launch of the TECHCOM.ai Enterprise Omni-Channel SCORE Informed Virtual Agent (“TECHCOM^™ DRS^™ SiVA”).

Available to Canadian organizations including those in the financial, utility and government sectors, TECHCOM^™ DRS^™ SiVA will enhance your existing customer acquisition and retention efforts by handling common customer interactions in multiple languages 24x7x365, with the ability to evolve to handle more complex customer scenarios as the AI model continues to learn.

Introduce TECHCOM^™ DRS^™ SiVA as part of your omni-channel customer interaction strategy to support key business areas and activities including:

i. your customer identification program;
ii. handling customer enquiries;
iii. sending customer-initiated SMS or email reminders;
iv. requesting and or handling customer payments, including offering arrangements;
v. elevating your customer contact and interaction capabilities using AI derived Next-Best-Action (NBA) insights; and
vi. handling almost any customer interaction, and with active refinement of your customer strategy as the AI model learns.

TECHCOM^™ DRS^™ SiVA is the development and integration of next-generation digital capabilities that extends TECHCOM‘s and SCORE’s reach across Canadian financial, utility and government organizations, and where as a part of TECHCOM^™ OMNI-One, TECHCOM^™ DRS^™ SiVA forms part of a one-stop solution for all your customer interaction needs, offering:

a. seamless customer transfers from one communication channel to another;
b. customer outreach similar to traditional dialers or Interactive Voice Messaging (IVM) solutions, or
c. handling inbound customer-initiated calls/inquiries similar to traditional Interactive Voice Response (IVR) solutions.

For a live demo of TECHCOM^™ DRS^™ SiVA, to discuss how it can be deployed to support your customer interaction strategies, or for information on other solutions available from TECHCOM and SCORE, please contact Louis Fortin at 416.861.1547 or louis@scorestat.com.

Leverage SCORE’s and TECHCOM‘s combined 50+ years of strategic, business and operational experience in data analytics and technology solutions to support your evolving business needs.

Company

TECHCOM^™

Elevate your Customer Contact and Interaction Capabilities using AI derived Next-Best-Action (NBA) technology

Introduce predictive models, reinforcement learning and casual AI techniques to suggest the most cost-effective and personalized customer action along each stage of the customer lifecycle journey.

TECHCOM.ai is the introduction of AI/ML capability via the TECHCOM™ Decision Management System (DMS) that supports:

Agentic AI – an AI based data driven capability allowing an organization to operate autonomously, make decisions and take actions to achieve defined objectives with minimal human involvement.

AI-Prioritized Worklists – manage your portfolios actively by introducing personalized customer management which examines a customer’s characteristics across all products, including historical data, and drives the NBA that has the highest probability of a successful positive outcome.

AI Tool Integration – many of TECHCOM™’s clients have their own AI/ML tools, capabilities or strategies, such as AI based virtual agents, dialers or other customer interaction tools – which can be integrated with our solutions to centrally manage AI/ML driven operations.

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TECHCOM^™.ai

Company

TECHCOM™ Decision Management System

TECHCOM™ Customer Relationship Manager

TECHCOM™ CLOUD

TECHCOM^™

Event Triggered Customer Interactions and Customer Account Management by You or by one or more of Your Trusted Partners

A fully integrated end to end solution that streamlines the customer journey from origination to default management, and everything in between.

DMS – decide what product to offer, what to do, who will do it and when at each stage of the customer journey – and introduce AI/ML to recommend the next best action.

CRM – interact with your customer using the most cost effective contact channel of their choice.

CLOUD – augment your staff and centralize your operations by introducing a member of TECHCOM™’s network of professionals; experts who interact with your customer on the exact same customer data instance (i.e. not a day-old copy) as you do.

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Company

TECHCOM^™

Manage Event Triggered Customer Interactions using Trend Analytics, Current-Day and Historical Customer Data and Characteristics

Manage personalized customer contact, interaction and product strategies to keep pace with changes effecting a customer’s circumstance – while navigating compliance needs and focusing on your bottom line

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TECHCOM^™ Decision Management System

Company

TECHCOM^™ Customer Relationship Manager

TECHCOM^™

Centralized Customer Relationship Management allowing You and Your Trusted Partners to interact with customers using the customers’ contact channel of choice - through the different stages of the customer lifecycle

Whether it be introducing a new customer to your product portfolio or managing a customer who has defaulted, the TECHCOM™ CRM allows you and your trusted partners to engage the customer at each stage of the customer journey - interacting with the customer using customer selected legacy and digital contact channels

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Company

TECHCOM^™

Since the late 1990's we continue to grow a community of professionals – a network of experts who use our CRM to help you service each stage of the customer life cycle

Outsource key workflow areas to trusted partner members of the TECHCOM™ Cloud. Members include:
• Law firms
• Collection agencies
• Call centres
• Property management companies
• Real-Estate firms
• Skip tracing
• SMS/Email/Contact channel providers
• Mail fulfilment
• Any 3rd party organization you contract with to provide a particular service, augment your staff or to complete real-time activities as part of a customer journey – an extension of your organization with agents operating on the TECHCOM™ CRM so you can see and report on, real-time, their interactions with your customers

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TECHCOM^™ Cloud

Company

TECHCOM^™

To all that continue to share in our journey - Thank you for being a part of our past 30 years

TECHCOM^™

Who We Are

Founded in 1994 and headquartered in Vaughan, Ontario Canada, TECHCOM^™ continues to focus on building innovative data agnostic technology platforms containing functionality and capability that spans all stages of the customer account life cycle allowing organizations to effectively communicate, interact and collaborate across and outside the enterprise – enabling geographically dispersed business operations to efficiently operate while also having embedded capability that extends the platform to external partner suppliers who operate on the TECHCOM^™ technology in real-time.

SYSTEMS.PROCESSES.PEOPLE…SIMPLIFIED.^™

Latest News and Events update:

TECHCOM^™ – Supporting the fight against COVID-19

May 19, 2020

move at the speed of business

Products and Solutions

We support the technology areas of an organization by delivering best-in-class solutions to employees and customers.

TECHCOM^™ OMNI-One Digital Contact Channels

Our hosted TECHCOM^™ OMNI-One solution ensures your customers interact with you using the channel of their choice when and how they want via secure, self-serve, compliant, uninterrupted, 24-7-365 disaster recovery-business continuity enabled services.

Marketing, Customer Acquisition, Retention and Cross-Selling

Use the TECHCOM^™ Decision Segmentation Workflow process manager and strategy engine to combine your available customer data attributes with marketing and economic data and identify new or existing customers that are eligible for new products or services (cross-sell), notify them using the contact channel of their choice via TECHCOM^™ OMNI-One and track all customer interactions on the TECHCOM^™ CRM – providing feedback to the TECHCOM^™ Decision Segmentation Workflow process manager and strategy engine – forming an ecosystem focused on enhancing the customer experience using data driven and tailored insights.

Industries

Our configurable data agnostic multi-functional technology allows our solutions to be used to automate and introduce efficiencies in virtually all industries.

Banking and Credit Unions

Government

Lending

Alternative Finance

Transportation

Utilities Energy and Natural Resources

Services and Support

Our goal is to continue to bring to market enhanced intuitive technology solutions with embedded self-service capability – with integrated training and support tools and a team of experts ready to assist.

Advisory, Consulting & Innovation

The TECHCOM^™ approach – we listen to your needs, we understand the way you do business, we work within your defined boundaries to recommend practical and innovative solutions – all that can be quantitatively validated.

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Customer Support

Each of our technology solutions comes with TECHCOM^™ providing all hardware, software and infrastructure – with access to real-time online support.

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Managed Services & Business Processing Outsource (BPO)

Our team of experts and select supplier organizations of our TECHCOM^™ Cloud partner network combine to provide a complete end to end business operations and technology solution for your organization.

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Training

We are experts in the technology we build and the industries we serve – leverage our online training guides and our team to get the most of what TECHCOM^™ solutions offer.

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systems.processes.people...simplified.^™

TECHCOM^™