Introduce predictive models, reinforcement learning and casual AI techniques to suggest the most cost-effective and personalized customer action along each stage of the customer lifecycle journey.

TECHCOM.ai is the introduction of AI/ML capability via the TECHCOM™ Decision Management System (DMS) that supports:

Agentic AI – an AI based data driven capability allowing an organization to operate autonomously, make decisions and take actions to achieve defined objectives with minimal human involvement.

AI-Prioritized Worklists – manage your portfolios actively by introducing personalized customer management which examines a customer’s characteristics across all products, including historical data, and drives the NBA that has the highest probability of a successful positive outcome.

AI Tool Integration – many of TECHCOM™’s clients have their own AI/ML tools, capabilities or strategies, such as AI based virtual agents, dialers or other customer interaction tools – which can be integrated with our solutions to centrally manage AI/ML driven operations.